Straightforward pricing. No upsells. No games.
The first diagnosis is always free. You'll know exactly what a fix will cost before we start. If we can't help, you don't pay.
Perfect when something specific is wrong and you want it gone today.
- Free diagnosis before we start
- Up to 90-minute session
- Plain-English written recap
- 7-day follow-up guarantee
Everything one family typically needs, covered. Cancel anytime.
- Up to 3 devices covered
- Unlimited sessions, same-day booking
- Quarterly proactive check-ups
- Malware & scam recovery included
- Automatic backup setup & monitoring
- Priority queue — under 15 min wait
For freelancers and remote workers who lose money when the computer stops.
- Up to 5 devices covered
- Everything in Household
- Under 5-min emergency response, 7am–9pm
- Advanced backup & disaster recovery
- Dedicated technician (not a queue)
The bits we won't nickel-and-dime you on.
Diagnosis
We tell you exactly what's wrong and what a fix costs — before we do anything.
Follow-up window
If the same issue comes back within a week, we fix it again at no charge.
Technicians
Every technician is US-based, background-checked, and paid by the hour — never by upsells.
Things people ask before signing up.
What if you can't fix my problem?
Then you don't pay. If we determine during the free diagnosis that we can't help, or if we start working and can't complete the fix, we refund any charge in full. On plans, we prorate the month.
Do I need to install anything?
Yes — a lightweight, industry-standard remote assistance tool that connects only when you approve, and disconnects when you close the session. We'll show you exactly what it is and how to remove it if you ever want to.
Are your technicians really US-based?
Yes. Every technician on our team lives and works in the United States, is background-checked, and completes a two-week internal training on how to explain things clearly and never pressure customers.
Can you help my parents / grandparents?
A big part of what we do. Half our customers are helping a parent from a distance. We speak slowly, we explain, and we never make anyone feel silly for asking a question. If you want, we can loop you in on every session.
Do you work on Macs?
Yes — despite the name. We support Windows 10/11 and macOS (any version from the last 6 years). Chromebooks and Linux are on request.
How do I cancel a subscription?
One click in your account or one email to us. No phone tree, no "retention specialist," no cancellation fee. Cancel anytime; the plan runs to the end of the month you paid for.