We started CleanPC because our own parents kept getting scammed.
Every family has that person the tech world quietly preys on. In 2019, three of us decided to build the opposite of a call-center scam: patient, upfront, US-based help you'd feel good sending your mom to.
The founding story is dull and true. In early 2019, one of our co-founders got a call from his father — a retired teacher in Ohio — who had spent $600 with a "Microsoft support" caller who convinced him his PC was infected. The "technician" had installed a remote tool, poked around, and asked for gift cards.
Two things stood out. One: the scammers were absurdly polite and confident, and his father hadn't stood a chance. Two: he'd tried to get real help earlier and given up because the honest options were either a two-hour Best Buy trip or a $175 call-out fee from a local shop.
We wanted the middle option to exist. Fast, friendly, remote, US-based, and priced like it wasn't trying to squeeze anyone. That's what CleanPC is.
Six commitments that shape every session.
No scare tactics
We never invent problems, exaggerate risk, or use urgency to sell. If we say something's wrong, it's because it is.
No upsells mid-session
Once we start, we finish the job at the price we quoted. If we discover something extra, we tell you — you decide.
No unattended access
Every session needs your explicit approval to start, and every session ends when you close it. We don't leave software running.
Plain English
If we can't explain what we're about to do in a sentence your grandmother would follow, we probably shouldn't be doing it.
You watch every step
Your screen stays on your screen. Every click we make, you see. Every folder we open, you see. No hidden work.
Honest pricing, no exceptions
The price on the site is the price you pay. No "convenience fees", no card surcharges, no auto-renewals we hide.
Small on purpose. Every technician a specialist.
We're a team of 22 — 14 technicians, 4 in support, 4 running the business. Everyone lives in the US. Nobody is paid by commission or upsell.
Marcus Kessler
Ex-Geek Squad manager. Believes tech support is 30% technical and 70% listening. Boise, Idaho.
Priya Narayanan
Ran help desks for a regional healthcare network for a decade. Obsessed with response times. Denver, Colorado.
Daniel Boone
Former state consumer-protection investigator. Writes our anti-scam curriculum. Nashville, Tennessee.
Leah Chen
Windows and macOS across every version since 2010. If your PC has done something weird, she has seen it. Seattle, Washington.
Want to talk to a real person?
Book a free diagnosis or send us a note. A real human — not a chatbot — reads every message.
Get in touch