Six promises we put in writing before we touch your PC.
The tech-support industry runs on vague terms and fine print. Here's the specific version — the things we'll be held to if we ever slip.
1. Fix-it-or-it's-free
If we can't resolve the specific problem you booked us for, you don't pay. Not "credit toward a future session." An actual refund, same day, to the card you used.
2. Fixed price, quoted first
We'll tell you the exact cost before we do anything. If we discover more work along the way, we stop and ask — never bill you for something you didn't approve.
3. Seven-day free re-fix
If the same issue reappears within seven days, we come back at no charge. No proof required. If it happened after we finished, that's on us.
4. Never unattended
Every remote session requires your live approval to start. When you close the window, the session ends. We never install anything that could reconnect on its own.
5. No upsells, ever
Technicians are paid hourly, never on commission. They have no reason to invent problems. If we suggest something, it's because it would actually help — and only ever costs extra if you say yes.
6. Your data stays on your machine
We never copy files, back up your drive to our servers, or "collect diagnostics" that leave your computer. What lives on your PC stays on your PC.
The technical stuff, in plain English.
If you or someone in your family is worried about "letting a stranger into your computer" — read this. It's the reassurance we wish every service like ours would give.
256-bit encrypted
Our remote sessions use the same encryption strength that banks and hospitals use for their systems. Every byte between us is scrambled end to end.
Only for this session
The connection code we send you works exactly once, expires after ten minutes, and can't be reused. Nothing about your PC is remembered after we disconnect.
One-button exit
A big red disconnect button sits on your screen the entire time. Press it, close the window, or pull the plug — the session ends in under one second.
Background-checked technicians
Every technician passes a US background check and signs a data-handling agreement before their first session. We rotate audits quarterly.
You see every action
Nothing happens on your screen without you watching. If we open a file, you see it. If we change a setting, you see the click. No black-box moves.
Notification if we ever change access
If a policy that affects your privacy or your session ever changes, you'll get an email 30 days before it takes effect. Not a buried terms-of-service update.
"The moment something feels off, you can stop us. No penalty. No awkward call. Just close the window. That's the whole promise."
Read the boring version?
Our full Terms of Service, Privacy Policy, and Refund Policy are written in short sentences that mean what they say. No 30-page PDFs.
Book with confidence